Warranty & Returns

Nowgem Jewellers items are protected by a warranty against manufacturing defects for a period of 12 months from the purchase date. If you believe your jewellery item has a manufacturing defect, you may return it to us for inspection. Please email a photo and description of the fault to arrange a repair.

 

Nowgem Jewellers

No. 7b, 8th Lane, Colombo 3, Sri Lanka 00300

Email: nowgems@sltnet.lk 

Phone: +94 766347347 or +94 112555648

 

If we determine your item is damaged due to a manufacturing defect, we will either carry out a repair or replace the item.

 

A manufacturing fault does not include:

- Cracked, fractured, discoloured or damaged stones

- General wear and tear

- Bent or snapped rings

- Bent, caught, broken or worn-out prongs

- Broken chain

- Oxidised and tarnished metals

- Lost stone due to chipping or breaking caused by normal wear or other damage

- Exposure to chemicals, swimming pools, make-up or bathing

 

If we determine that the damage is not caused by a manufacturing defect or is outside the 12-month warranty period, a repair fee may apply.

 

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.